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1

Sunday, June 3rd 2007, 9:16pm

Who is who in the Team?









Community Manager
Mika


Team Manager



Board Administrator
Blair

Game Administrator
Ares

Super Board Moderator


Super Game Operator
All Servers
All Servers

Board Moderators
Maeve
Senakhtenre


Trial Moderators

Game Operator & Trial GO
S1(EN2) : Diabloo
S2(EN10) : Rugby
S3(EN15) : Ares
S4(EN19) : FranzLiszt
S5(EN20) : FranzLiszt
S6(EN21) : profa
S7(EN22) : profa
S8(EN23) : Diabloo
S9(EN24) : Toledo
S10(EN25) : Toledo
S11(EN26) : Toledo




















Ibro

Professional

Posts: 850

Occupation: Computing

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2

Friday, June 12th 2009, 7:39pm

Trials

Trial Moderators do the same job as regular Moderators and Trial Game Operators do the same as regular Game Operators. The only difference is that they are being watched more closely and that eventually a time comes when the Game/Board Administrators decide whether to make them a full Mod/GO or to release them from their duties.

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Game Operators (AKA GOs)

Game Operators are enforcing the Rules on the Servers. They are the first contact person for players to report rule violations and to ask for help.
Game Operators take care of a lot of things, e.g.:
- multiaccounts; they process the report and take action accordingly
- bashing, they process the report and take action accordingly
- account sharing, they process the report and take action accordingly
- swearing and insults, they process the report and take action accordingly
- breaking into account, they process the report and take action accordingly
You can contact Game Operators via Ticket Support.
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Super Game Operators (AKA SGOs)

Super Game Operators are the next level after the Game Operators. If you have complaints about the Game Operators you can contact their specific Super Game Operator and they will look into the situation.
If a Game Operator does not reply to a report within 48 hours, you can contact the Super Game Operator for his server.
They have a lot of functions as well, e.g.:
- training new Game Operators and helping them
- watching over the Game Operators and ensuring the work gets done
- jumping in for a Game Operator that is on vacation
- processing a report that has not been answered by the Game Operator within 48 hours
You can contact Super Game Operators via Ticket Support.
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Game Administrators (AKA: GAs)

Game Administrators are the highest instance on the game side. If you want to complain about a Super Game Operator you can contact them.
If a Super Game Operator does not reply to a report within 48 hours, go ahead and send your report to a Game Administrator.
The work of the Game Administrators differs a lot:
- processing new staff applications
- tracking and reporting bugs to Gameforge
- bringing the news from Gameforge to the community
- training of new Game Operators
- reporting when a server is down or does not work properly
- jumping in for an absent Super Game Operator
- watching over the Super Game Operators
- watching over the Game Operators
- forwarding popular suggestions to Gameforge
- administrative internal work
You can contact Game Administrators via Ticket Support.
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Moderators (AKA: MODs)

Moderators are enforcing the Rules on the Boards. They are the first contact person for players to report rule violations to and to ask for help.
Moderators take care of the Boards they are assigned to, e.g.:
- processing reported posts and issue warnings when needed
- keeping the stickies up to date
- monitoring the threads in their sections and enforcing the board rules there
- helping new players with questions
You can contact Moderators via PM, Ticket Support.
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Super Moderators (AKA SMODs)

Super Moderators are the next level after the Moderators. If you have complaints about the Moderators you can contact a Super Moderator and they will look into the situation.
Super Moderators have moderating rights on all boards, if you urgently want to report something and the Moderator for the Board is not around you can report it to them.
They have a lot of functions as well, e.g.:
- helping new Moderators and introducing them to the work
- watching over the Moderators and ensuring the work gets done
- jumping in for a Moderator that is on vacation
- helping to keep the stickies up to date and all boards clean
You can contact Super Moderator via PM, Ticket Support.
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Board Administrators (AKA: BA)

Board Administrators are the highest instance on the board side. If you want to complain about a Super Moderator you can contact them.
If a Super Moderator does not reply to a message within 48 hours, go ahead and send it to a Board Administrator.
The work of the Board Administrators differs a lot:
- processing new staff applications
- adding and deleting boards
- banning board users that were warned a couple of times
- keeping stickies up to date
- bringing the news from Gameforge to the community
- training of new Moderators and helping them with questions
- reporting when the board is down or does not work properly
- watching over the board staff
- forwarding popular suggestions to Gameforge
- administrative internal work
You can contact Board Administrators via PM, Ticket Support.
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Team Leader

Team Leaders are often also referred to as Community Coordinators or Team Managers. If you want to complain about an Administrator you can contact them.
They have administrative rights on the game side and on the board side.
The work of the Manager differs a lot:
- processing new staff applications
- instructing new Administrators
- jumping in for absent Administrators
- guiding all internal projects
- being in contact with Gameforge
- reporting if something does not work properly
- all other kinds of work that the other Administrators do as well
You can contact the Team Leaders via Ticket Support.



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Community Manager (CoMa)

The Community Manager is employed by Gameforge and often also works at their headquarters.
The CoMa acts as the bridge between the Community and Gameforge.
Some of their duties are:
- forwarding the bugs and suggestions that were reported to them to the programmers
- being in contact with the Administrators
- announcing new updates or new servers to the Administrators so they can inform the community
- checking that the community is run well by the Administrators
- lots and lots of internal work, like translating games to other languages, etc.
You can contact the Community Manager via Ticket Support.

Quoted

NOTICE

if you have a problem with a GO, contact their SGO
if your not satisfied with that answer you can contact a GA
if your not satisfied with that answer you can contact a TL
and if you’re still not satisfied with that you can finally try the CoMa


if you have a problem with a MOD, contact their Smod
if your not satisfied with that answer you can contact a BA
if your not satisfied with that answer you can contact a TL
and if you’re still not satisfied with that you can finally try the CoMa